High turnover among Council officials. Institutional knowledge loss is a real problem. One solution may be assurance of tenure within a role. Grow people within a role and unit – rather than move them around. At the very least ensure retention of institutional knowledge within the department through better use of IT systems/filing system etc.

It is incredibly frustrating to watch Council Officers being caught between a rock and a hard place at times when it comes to implementation of Council Policy. If a decision can be turned into a political football, then Council Officers are at the whim of Councillors whether the decision is in line with the policy or not. Equally on occasion Councillors can find themselves gazumped by the actions of Council Officers. There has to be clear lines between Governance and Management of the City.

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